Please contact us for more information
Jeannette Eggers, Researcher / Program Manager SHa
Department of Forest Resource Management / SHa, SLU
jeannette.eggers@slu.se, +46(0)90-786 8305, +46 (0)72-203 5026
Services
Last changed: 25 August 2022
SHa is responsible for the maintenance and development of the Heureka-system and performs introductory courses at forest companies, organisations and for an interested public. Contact support.heureka@slu.se if you wish fore one in English.
The location of SHa, directly under the Head of the Department of Forest Resource Management secures the competence needed to provide analyses and planning systems as well as competence within modeling, forest inventory, management planning, remote sensing and environmental assessment.
Support
There is no dedicated personal support available.
To get help, try the following:
- Technical support
- The Heureka system is a very complex system and we recommend attending one of the annual Heureka courses at SLU. Usage support availability is limited and we respond to questions when we can find the time.
Please report bugs and errors to support.heureka@slu.se.
- The Heureka system is a very complex system and we recommend attending one of the annual Heureka courses at SLU. Usage support availability is limited and we respond to questions when we can find the time.
- Academic support
- and related analyst services within research projects can be provided. Consider involving SHa already in the application stage, both for task planning and financing matters (especially when new functionality needs development efforts). Requests and proposals on academic support and collaboration can be directed to support.heureka@slu.se.
Laborious support matters will be charged or require academic collaboration (including supervising of thesis works or co-authorship).
- and related analyst services within research projects can be provided. Consider involving SHa already in the application stage, both for task planning and financing matters (especially when new functionality needs development efforts). Requests and proposals on academic support and collaboration can be directed to support.heureka@slu.se.
- Commercial support
- Requests and quotes on commercial support can also be directed to support.heureka@slu.se. Time taken overshooting one work hour will be charged at a consultancy rate of 1200 SEK per hour, VAT not included.
- Service Level Agreements ensuring support availability upon request within an agreed time frame can be arranged, please contact the SHa Program Manager for further details.